Optimization services
Increase process efficiency and achieve continuous operational improvement.
Introducing Operational Intelligence
Operational Intelligence is the partnership of continually synchronized people, processes and technology. This operating model turns the current trend to think and prioritize technology first, on its head by combining three critical components to create and deliver a healthcare organization’s products and services to result in profitability and growth. What began as an idea about how a hospital system and a technology provider could better work together has become a powerful new way of working for hundreds of Philips and healthcare professionals. Read why Operational Intelligence is a mindset and methodology for accelerated operations excellence.
We can help you increase process efficiency and achieve continuous operational improvement. Our team provides data analytics and performance improvement services to help increase processes efficiency, optimize your technology and staff utilization, and provide interim leadership. Collaboratively, we help optimize your Emergency Department, Radiology, Cardiology, or Oncology Department.
Monitoring and optimization services we offer
Customer stories
Driving performance improvement for Ultrasound services for Rijnstate hospital
"With the implementation of the quick win improvements we managed to redistribute patient load to our outpatient centers. This benefits our patients as they can be scanned closer to home and at the same time our hospital can focus on inpatient- and emergency care.”
Ronald Niekel, Radiologist, Rijnstate Hospital
Cardiac careflow optimization at Heart Hospital TaUH
“The Philips consultants were very thorough in their review and assessment of our processes and experiences. From comprehensive analyses came a targeted list of improvement opportunities we feel certain will reinforce our commitment to exceptional patient care and sustain us as we move forward”.
Aki Haukilahti, CFO, Heart Hospital TaUH
Optimizing the Emergency Department at Flevoziekenhuis hospital
"The Philips team uncovered all the data needed to improve my department."
ED Chairman Dr. F. Roodheuvel Flevoziekenhuis hospital
Optimizing imaging department workflow to prepare for growth at Rochester General Hospital
“Philips provided a comprehensive performance improvement assessment and roadmap that has enabled Rochester General to implement best practices.”
Amy Craib, Vice President of Operations, Rochester Regional Health
Improving clinical processes in the Cath & EP Labs at WMCHealth
“Together, we are working with Philips to keep the Hudson Valley healthy through a model that supports innovation and transformation in a value-driven environment.”
Michael D. Israel, President and CEO
Westchester Medical Center Health Network
Reducing non-actionable alarms and alarm fatigue at AU Health
"Working together with Philips, we designed a survey, focused on the areas of greatest opportunity, and embarked on a several month project to markedly reduce alarms in our organization. Our results have seen substantial reductions in the alarms. It’s so quiet."
Kevin C. Dellsperger, MD, PhD
VP and Chief Medical Officer, AU Health System
Improving Emergency Department performance at McLeod Health Clarendon Hospital
"The Philips team provided exceptional clinical and operational expertise and became part of our Emergency Department team. They collaborated with our staff to implement process changes, create an analytics dashboard and develop training programs. Together, these initiatives have had a significant impact on our Quality Metrics performance and patient satisfaction scores with overall wait times."
Debbie Locklair, MEd, FACHE
Vice President and Regional Administrator, McLeod Health
Improving Emergency Department operational efficiency at FirstHealth Moore Regional Hospital
“The Philips consultants provided exceptional recommendations. They listened to our challenges and helped to improve our Emergency department performance and patient experience.”
David Kilarski, CEO
FirstHealth of Carolinas
Helping a trauma center improve efficiency and achieve ACS verification
"The Philips Blue Jay Consulting team was instrumental in helping us to secure our Level III Trauma Services status. During our exit interview, the surveyor commented on the significant commitment by all the people that geared it up and did a really great job and how the consultants made our program really impressive.”
David Kilarski, CEO
FirstHealth of Carolinas
Engaging staff helps improve imaging services
“Since the training, staff are starting to see things from a different perspective and think in a new way. We are changing people’s mindset and I have high hopes for what we can achieve together.”
Robert Griffiths, Radiology Services Manager
Wye Valley NHS Trust
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